Customer Service Chatbot
Let AI handle the calls and questions that don't need a human — so your team focuses on the work that does.
Typical ROI
2-4x in Year 1
Implementation
2-4 weeks
Industries
HVAC +
The Problem
Your front office spends 40–50% of the day answering the same questions: 'What are your rates?' 'Can you come this week?' 'Do you service my area?' Meanwhile, calls and web inquiries after hours go unanswered — and those customers book with whoever picks up first.
What We Build
Channel deployment — AI chatbot deployed on your website, Google Business profile, SMS line, and Facebook Messenger.
FAQ handling — Trained on your services, service area, pricing ranges, warranties, and common questions. Handles 60–70% of inbound inquiries automatically.
Job intake — For service requests, AI collects key details: service type, address, urgency, photos, and preferred time windows.
Booking and confirmation — AI checks your availability calendar and books directly, sending confirmation to customer and office.
Handoff for complex inquiries — Complex or high-value calls are escalated to a human with full context already captured.
After-hours coverage — Handles all inquiries 24/7 — quotes, bookings, and status questions — even when your office is closed.
Common Integrations
Example Scenario
A landscaping company with 18 crews receives 80+ customer contacts per week. Two office staff spend most of their day answering calls and emails that follow the same patterns: service area questions, pricing, availability, seasonal services. After-hours inquiries — 35% of total volume — go unanswered until morning. We deploy a website and SMS chatbot trained on their service catalog and FAQs. It handles 65% of all inbound contacts automatically, books 20+ appointments per week without human involvement, and captures lead details from every after-hours inquiry. Office call volume drops by half.
Ready to Build This for Your Business?
Book a free discovery call. We'll map your workflow and give you a concrete ROI projection.
Discuss This Workflow