AI Dispatching & Scheduling
Stop playing scheduling Tetris. Let AI match every job to the right tech in real time.
Typical ROI
3-5x in Year 1
Implementation
4-6 weeks
Industries
HVAC +
The Problem
Dispatching is a full-time job that requires knowing every tech's location, skill set, current workload, and drive time simultaneously. A wrong assignment means a second truck roll. Manual scheduling boards and text threads can't handle the complexity as you grow.
What We Build
Job intake — New jobs from phone, web, or existing bookings are captured and enriched with property details and job history.
Tech matching — AI identifies the best available tech based on skill match, current location (GPS), drive time, and parts on hand.
Route optimization — Daily routes are automatically optimized for drive time and job sequence, reducing windshield time.
Automated dispatch — Tech receives job details, customer info, and directions via mobile notification. No phone tag.
Real-time rescheduling — If a job runs long or a tech calls out, AI automatically reassigns affected jobs and notifies customers.
Customer notifications — Customers receive automated ETAs and live tracking links so they're never left waiting and wondering.
Common Integrations
Example Scenario
A 25-tech plumbing company manages 60–80 service calls per day across three counties. Their dispatcher spends 6 hours per day on the phone managing assignments, call-outs, and customer ETA calls. Jobs regularly get assigned to the wrong tech, resulting in 8–10 second truck rolls per week. We build an intelligent dispatching workflow that matches jobs to technicians, optimizes routes, dispatches via mobile app, and reroutes in real time. Second truck rolls drop from 9 to 2 per week. The dispatcher handles exceptions only.
Ready to Build This for Your Business?
Book a free discovery call. We'll map your workflow and give you a concrete ROI projection.
Discuss This Workflow